Support

Premium Service Coverage Plans

Enhance your Jaco Promise Care with extended warranties, onsite service and part shipment coverages.

Let Jaco help you deploy, maintain and service your carts – so you can minimize disruption, get up and running faster, and keep your staff focused on patient care. Optional services include:

Jaco Gold Coverage

Jaco Gold Coverage provides 5-year bumper-to-bumper part warranty coverage for your Jaco carts. Includes Jaco Promise Care plus:

  • OEM part warranties extended to 5 years
  • Electronic cart component warranty extended to 5 years
  • Jaco LiFePO4 battery warranty extended to 5 years
Jaco Platinum Coverage

Jaco Platimum coverage is a cost-effective way to minimize downtime if a cart requires service or repair. Includes Jaco Promise Care plus:

  • Manufacturers’ part warranties extended to 5 years
  • Electronic cart component warranty extended to 5 years
  • Jaco LiFePO4 battery warranty extended to 5 years
  • Onsite Service/Repair by a Jaco Factory-Certified Technician
Jaco Titanium Coverage

When there’s zero time for downtime, Jaco Titanium Coverage provides expedited part shipment and on-site service. Includes Jaco Promise Care plus

  • Manufacturers’ part warranties extended to 5 years
  • Electronic cart component warranty extended to 5 years
  • Jaco LiFePO4 battery warranty extended to 5 years
  • Onsite Service/Repair by a Jaco Factory-Certified Technician
  • Expedited Part Shipment and Onsite Service/Repair Labor
A La Carte Premium Coverage

Jaco Extended Warranties, Onsite Labor and Part Shipment coverages can be purchased separately for one year or for multiple years. Ask your Jaco representative for details.

As-Needed 'Roll-Over' Service Coverage

Rather not purchase term service coverage? Jaco offers Service Blocks –  Pre-paid 4-hour ‘blocks’ of onsite labor time, which can be used to service any covered cart as needed. Each Service Block covers a Jaco Factory-Certified Technician’s travel to and from your customer site, the labor required to service your cart(s), and all in-warranty parts required to complete the service. 

Best of all, Service Blocks never expire – they simply roll over year after year until you use them.

You can purchase Service Blocks any time, but they’re available at a discounted rate when purchased within 90 days of the purchase of the covered carts. Ask your Jaco representative to help you choose an appropriate number of Service Blocks to cover your fleet.

Learn More

Contact Jaco to learn more about Jaco Promise Care or any of our Premium Service Coverages.

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