Support from Jaco product engineers

Work directly with one of the in-house Jaco engineers who designs our products—someone who knows your product inside and out, and who can quickly troubleshoot and resolve your issue.

Maximum 2-hour response time

During Jaco business hours (8 a.m. to 5 p.m. ET) we return support calls in two hours or less—usually much less, and often immediately. Calls received after business hours are returned as early as possible the next business day.

Detailed online documentation

In addition to user manuals, we provide illustrated, step-by-step service, repair and troubleshooting documentation prepared by our engineers.

Proactive performance review

Periodically or at your request, we evaluate the condition of your carts, review records of any problems, and recommend maintenance or repairs if needed.

Expert on-site support

The vast majority of Jaco customers never require an on-site service visit. But in the rare event our engineers can’t resolve your issue remotely, we'll send a trained, certified technician to your site to perform any necessary service or repair.

Full in-warranty part availability

We promise availability of replacement parts for the full term of your cart warranty.

Additional Services and Product Coverage

Jaco One EVO

Let Jaco help deploy, maintain and service your carts – so you can get up and running faster, and keep your staff focused on care. Services include:

  • Factory or on-site PC imaging and integration.
  • Unloading, unpacking and trash disposal
  • Jaco Fleet Manager software installation
  • Regular preventative maintenance
  • Extended warranty coverage
  • Personalized service coverage plans

New: Pre-purchased 'roll-over' service coverage. At the time of your new Jaco cart purchase, you can prepurchase half-day ‘blocks’ of on-site service time that roll over year after year, and never expire until you redeem them for cart service or repair. Each block covers the cost of dispatching a Jaco-approved technician to your site to perform up to 4 hours of work on your cart(s). Ask your Jaco representative for details.

Request support

Submit a request online, or contact Jaco by phone

Get support

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    Mark Anderson

    Marketing Director