RMA Process

Thank you for contacting JACO Support. In order to process your RMA faster, we would like to take a moment to describe the process to you.

Confirmed In-Warranty Battery Failures will be replaced at No Charge, providing that the RMA’s identified failed battery is returned to JACO within 30 days.¹

Advanced RMA Return

We offer an Advanced RMA Return in order to expedite the return of failed In-Warranty Batteries. This will require either a Credit Card Authorization or No Cost Purchase Order issued for the replacement cost of the Battery.² In this situation, we will ship out a replacement battery within 2-3 days of the RMA Approval and JACO will provide a Pre-Paid UPS shipping label for return.

Standard RMA Return

In order to offer you flexibility when it comes to processing an RMA return, we also offer a Standard RMA Return, in which we will send an empty battery shipping container via 3-day UPS, along with a Pre-Paid Return UPS Shipping label. It does not require a credit card or purchase order, and the entire process will take approximately 2-3 weeks to complete.

RMA Requirements

To process RMA Requests please have the following information available:

Cart Serial Number
Battery Serial Number
Failure Description
Credit Card Authorization and or No Cost PO (for Advanced RMAs Only)

Submit your Request

After gathering the information, please submit an RMA Request via our support site (requires free registration and log-in). We will contact you shortly to determine the best course of action.

1. Failed In-Warranty Batteries (replaced by JACO at no cost) are the property of JACO and return is mandatory. Unreturned Batteries will be invoiced for the Batteries full replacement cost.